Frequently Asked Questions
Everything you need to know about finding your next luxury timepiece.
Are all watches sold on WATCHFINDER authentic?
Yes, every timepiece undergoes a rigorous multi-point inspection by our certified in-house horologists to guarantee 100% authenticity before it is listed.
What kind of warranty do you provide?
We provide a comprehensive 24-month warranty on all pre-owned watches, covering internal manufacturing defects and mechanical issues.
How long does shipping take?
Orders are typically processed within 24 hours. We offer fully insured express shipping, which usually arrives within 3-5 business days depending on your location.
Can I return a watch if I change my mind?
We offer a 14-day return policy for a full refund, provided the watch is returned in the exact same condition it was received, with all security tags intact.
Do you accept trade-ins for my current watch?
Absolutely. You can use our online valuation tool to receive an estimate. Once appraised, the value can be applied as credit toward any timepiece in our collection.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and offer flexible financing options through our partners for eligible customers.